Welcome to Jimmy Vasser Toyota of Napa

**Unprofessional and Completely Unreliable** My experience with Jimmy Vasser was beyond frustrating. Chris Ettell assured me he could acquire the vehicle I wanted, and I waited an entire month based on their word. Then, just **three days** before I was scheduled to pick it up, they suddenly informed me they **couldn’t get it after all**. This was an absolute waste of my time and a clear sign of poor business practices. Their lack of transparency throughout the process was unacceptable. If they had been upfront from the beginning, I could have made other arrangements instead of being left scrambling at the last minute. This dealership is completely unreliable, and I wouldn’t recommend them to anyone. If you value your time and expect professionalism, **stay far away**.

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It was a wonderful experience purchasing a car from this dealership. I highly recommend them.

Will Cress and Lucas Will Cress and Lucas Wurz were both terrific and gave me excellent and very courteous service. Will explained everything in detail and answered all of my many questions. They were both very helpful. They gave me a very good trade-in and an excellent price for my new 4-Runner. I would be happy to recommend them to anyone!

I don’t normally give reviews, but this time I feel the need to give a review. I have been buying cars trucks and SUV’s from Jimmy Vasser Chevrolet for more than 10 years now and the one person I’ve come to rely on Is Lucas Wurz, he goes out of his way to make sure I am satisfied and treated with respect. Lucas always get me the best deals on buying a new car and he give me great deals on my trade in’s. He also treats all customers like family, he is honest and trustworthy and he will go out of his way to make sure your buying experience is a great one. I have never had a dealership treat me as well as at Jimmy Vasser and the main reason, because of Lucas Wurz who is the General Manager of not only Jimmy Vasser Toyota but also Jimmy Vasser Chevrolet. You won’t find a better dealership than Jimmy Vasser and that’s all because of Lucas Wurz and his team of experts. If you’re looking for a New or Used car then look no further then Jimmy Vasser and ask for Lucas Wurz you won’t be disappointed whatsoever. Thank you Lucas for all of your help and for being the best General Manager ever!!!!!!!

My car buying experience here was by far the best experience I have had when buying a new car. There are a few reasons why I would recommend that you make your next Toyota purchase at Jimmy Vasser Toyota in Napa. When making a purchase, the most important thing for me is customer service. The team at JV Toyota is responsive, reliable, and knowledgeable - They gave me great communication and really came through when it came down to the car I bought from them. All of my questions were answered and I felt even more reassured when they did a full showing of the car. I felt like my needs were met when it came to making sure that the car that I was looking at met the requirements I had for my next vehicle. The dealership office in general is in an open environment - There is a coffee/drink bar and vending machines with plenty of options to sip and snack on while you work through the car-buying process. The team made sure that the buying process for me was as seamless as possible. They respected my time and did everything they could to take care of me while I waited. Once I left the dealership with my new car, I was on cloud nine!!! It had everything I wanted.. and more, which lead to questions about these bonus features. I reached out about several features I didn’t even know I had and I received a response with a thorough explanation on how to use these features. Even after my purchase, they took the time to provide me with excellent customer support. I would absolutely recommend JV Toyota if you are in the market for your next vehicle. Thank you JV Toyota team for putting me behind the wheel of my DREAM CAR!!!

My husband and I got vehicles from Jimmy Vasser Toyota 4 months ago. I am leaving my review now to actually let you know the quality of vehicles they’re selling off the lot. DO NOT BUY FROM THEM. They’re nice, and have great customer service, but that’s about it. I got a 2019 RAV 4 with 9,000 miles on it and in a week it needed to be serviced for the front transfer case. My husband bought a 2019 Jaguar F-pace and after 2 months we had to replace the battery because it kept dying. $500 down the drain! We thought that would be the end of the problems, so we drove it on our road trip to our home state, MT. Two days after being in Montana the engine light comes on and of course there are no mechanics nearby that works on a Jaguar. Long story short, they do not sell reliable cars. They will break down on you 6 months or less. The absolute worst decision we ever made and we will tell all our friends and family to never do business here.

Definitely 10/10 would recommend! Kyle , Elliot and Mariano went above and beyond to help me get the car I wanted ! They literally drove 5 hours just to help me with paperwork! Can’t thank these guys enough. It’s rare when the dealership will listen to what you want and I felt very heard by these guys !

I was disappointing in them in the past because of past purchases, went to them One last time I came back to Jimmy Vasser and am very satisfied with our purchase because of Lucus Wurz, he made sure this time we were treated fair and made us a great deal, bought our car for more than I paid for it and lowered the price of the vehicle we purchased more than $7000. We are very please by the deal we made and happy with the way we were treated this time and Lucus went out of his way to make us happy and we are thankful to him for a very pleasant experience.

Always prompt and courteous service. Anthony Beaver was the service rep and he was very helpful. Explained my options and let me select what I wanted to include. Pleasant atmosphere in the dealership.

I bought my Toyota Highlander in 2019 from Jimmy Vasser Toyota in Napa and have been very satisfied with the car. All of the services have been through them and I’ve been happy with the service. Car is always ready when promised.

Good service and explained work to be done so we could choose what fit our budget and our needs. Really love our car Hylander. Hybrid.

Robert Avina is my go to guy at Jimmy Vasser. He is attentive, polite, professional and cares about the client. I cannot give him a higher recommendation. A real gem!

Robert Avina is amazing!!!!! I taught him at NVLA in Napa. He was so alert and funny too. Was very conscientious So proud of him!!!!! Marianne Lyon

Daniel was able to find me a Corolla that suited our needs. Great job finding me the best car for my family. I will purchase my next car at Jimmy Vasser.

Anthony in service is great. Nice and helpful. Appreciate him setting expectations and living up to them. Overall my experience was positive and very easy.

Great staff! Professional, knowledgeable, and extremely friendly The experience, at a car dealership, was so refreshing. I was fortunate to have met some wonderful gentlemen. Thanks to Dan, Kyle O'Neal, and Mariano Aguilar for making me so comfortable. I will gladly suggest to friends, family, and strangers, Jimmy Vasser Toyota is the place to shop.

I have purchased multiple vehicles from Jimmy Vasser Toyota and have had them serviced there. The service team, especially Robert Avina, is always helpful and professional.

Our friend Anthony Beaver has worked with us for all the time we have had our 2012 Prius. He has been unfailingly helpful and he has made us feel that we are valued customers. He is always there to greet us when we arrive and he gives us valuable advice when we are there!

I searched high and low for a dealership that would not play games and give me best pricing the first time with no hidden BS, well Napa Toyota was the only one out of 18 dealers I talked with that was true to their word. I have nothing but great praise for the entire team there, Anthony my sales rep was awesome and he came through with everything he promised. I am so happy with the truck and the Napa Toyota, If you want no games or BS and want what is offered to you with no hidden agendas, talk with them, they are legit Michael

I have nothing but good words to say about Vasser Toyota and the gentleman who helped us. Mr. Odertto. Pleasant direct and most professional, answered all questions in a timely manner, explained what needed to be done and trhat was that. Service is awesome so KUDOS to Richard Odetto

I would NOT do business with this dealership. Lucas, the General Manager, seems unwilling to do the right thing. They are generally unresponsive (voicemails go unanswered). They are holding the title/registration of a used car I purchased from them hostage for things that the previous owner did. It has been over 2 months since I purchased the car and they have not completed the DMV paperwork and apparently will not until I pay up for their mistakes. I consider this behavior both dishonest and unethical. Buyer beware!

Richard Odetto and all of the staff I dealt with were amazing. Professional beyond words. I purchased my Toyota from and other dealer in the area and I was very disappointed with their service. I’ll spare the details of that as I want to remain focused on my positive experience here at Jimmy Vasser Toyota. They have won me over as a customer and positive reference for as long as I’m in the Napa area. You just don’t find this level of friendliness, helpfulness, teamwork and caring these days. I am very meticulous with my cars and with everything I own and I felt completely at ease with how they treated me and my vehicle as an individual, not a number. Sincerely, Hal M.

This place is AMAZING , everyone was so nice and Kyle O,Neal was wonderful he made sure all my needs were met. Such a great experience and it was also the fastest process of buying a car that I have ever experienced. I highly recommend this dealership.

My visit was great, I was impressed with how fast my service was. They made sure my concerns about my car were addressed in the maintenance. I left with my car sounding and driving like new. Thank you so much!!